CARRIAGE TERMS

Thank you for choosing VelvetMugStudio LLC! We are committed to providing you with fast and reliable shipping services, ensuring the safe delivery of your purchased products. Below is a detailed overview of our shipping policy:

Shipping Scope
We offer domestic and international shipping services. We want you to have easy access to our products, no matter where you are.

Domestic Shipping Time
Standard Shipping: Typically takes 3-7 business days, depending on the delivery address and order processing status.

Shipping Carriers: We partner with several well-known shipping companies, including USPS (United States Postal Service), UPS (United Parcel Service), and FedEx (FedEx), to provide the best shipping options.

International Shipping Time
International Shipping: Delivery to international addresses typically takes 7-21 business days, depending on the destination country, customs processing, and other factors.

Shipping Carriers: For international shipping, we primarily use USPS and DHL to ensure your order is delivered safely and efficiently.

Shipping Costs
Shipping costs vary depending on the weight, size, and delivery address of your order. You can view the specific shipping costs on the checkout page. At the time of purchase, the system will automatically calculate and display the relevant costs.

Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to view the real-time status of your package on the shipping company’s website.

Important Notes
During peak holiday seasons or other special circumstances, shipping times may be delayed. We will try our best to notify you in advance so you can make the necessary arrangements.

Please ensure you provide an accurate delivery address to avoid unnecessary delays or package returns.

Thank you for choosing VelvetMugStudio LLC. We look forward to delivering our beautiful mugs to you!