REFUND POLICY

Thank you for choosing VelvetMugStudio LLC! We are committed to providing you with the highest quality products and services. If you are not completely satisfied with your purchase, please see the terms and procedures for refunds, returns, and exchanges below.

Return Policy
We accept returns within 30 days of receiving the item. If you are not satisfied with your purchase of the mug, you can request a return or exchange. Please ensure the following conditions are met:
The item must be in its original, unused, and undamaged condition, and in its original packaging.
The item must be accompanied by the original receipt or other proof of purchase.

Return Process
To request a return, please follow these steps:
Contact Customer Service: Please contact us via email at luislopez@velvetmugstudio.shop or by phone at (747) 566-5246, explaining your return request and order information.

Obtain Return Authorization: We will provide you with return authorization and further instructions after verifying your request. Please do not send the item back without our confirmation.

Return the Item: Please send the item back according to our instructions. Please keep the tracking number you received to track your return.

Processing Returns: Once we receive your returned item, we will inspect it as soon as possible. Processing typically takes 3-5 business days.

Refund Processing:
Refund Method: After your return is approved, we will process your refund using your original payment method. Please note that refunds may take 3-7 business days to appear in your account.

Return Shipping Costs: Unless you received a defective item, return shipping costs are usually borne by the customer.

Exceptions:
The following are not covered by our refund and return policy:
Return requests older than 30 days.
Used, damaged, or items not in their original packaging.

Thank you for your trust and support of VelvetMugStudio LLC. We look forward to providing you with more high-quality products!